Tuesday, November 27, 2012

someone (almost) stole my identity

Last Thursday was Thanksgiving. 

Around 9:30 pm, I got an order confirmation email from Best Buy.

They thanked me for ordering the Complete Fifth Season DVD set of "The Big Bang Theory".

First of all, I did not order anything from Best Buy.

Secondly, I never order DVDs when I can watch reruns for free on TBS.

Thirdly, I think Sheldon is only funny sometimes.  Maybe I'm not smart enough to "get" The Big Bang Theory, but if I was going to order a complete season of something, it would probably be "Duck Dynasty".  That's my new favorite TV show, which has nothing to do with any of this, but if you haven't seen it, you are missing out.

Anyway, when I got the email, I didn't really think those 3 things right away.  What I did think was.......SOMEONE STOLE MY IDENTITY!!!!!!!!!

The email had my name ALISSA FRY, but the address was not mine.  Clearly, a hacker had hijacked my Best Buy account and ordered a $9.95 DVD set as a test before moving on to larger purchases.

So I called the 1-800 number for Best Buy.  Which is actually an 888 number, but whatever.  

Basically, here's what happened:  

There are 2 people named Alissa Fry.  One is me.  The other lives in another state and is not me.

Somehow, the other person placed an order and paid for it, but the email confirmation came to me.

Somehow, customer service at Best Buy could not wrap their heads around this and gave me the run around.  

And put me on hold for over 50 minutes.  Twice.  That's almost 2 hours of my life on hold with Best Buy.  Not how I want to spend my time.  It does rate above having my cellulite shaved off with a cheese grater, but only slightly.  

AND, they gave me the other Alissa Fry's phone number, which is clearly not something they should do.

Because I called the other Alissa Fry.  

Thankfully, she wasn't like "how did you get this number?"   She was cool.  We do share the same name, which must count for something.

The other Alissa Fry confirmed that she did place the order and that she checked her account and had been charged for it.  

She also promised to never steal my identity.  I also promised I would never steal her identity.    

We clearly share high moral values as well as the same first and last names.

There's more to the frustration part of the story, but I will spare you.  Suffice it to say that after 2 plus hours of phone time and one trip to my local store, I was very irritated.  

So I called the 888 number again and complained.  

And guess what?  They are sending me a $100 Best Buy Gift Card.

I hope they send it to me and not the other me.

So then I sent the other me a text and told her she should complain too and see if she can get a gift card. 

So what I'd like to say to Best Buy is..........BAZINGA!

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